Why was my card declined?
There are many possible reasons and the most common reason for decline is that your card issuer has blocked the charge for your safety, thinking it was someone else and not you trying to use the card. Please contact your bank, credit union or credit card company and ask them to unblock your card.  They are simply trying to verify you are the card holder and you have authorized this purchase.  After they unblock your card, you can return to the checkout page and complete your order or call our customer support toll free number and one of our representatives can replace the order for you.

What will show on my credit card statement?

This will depend on which credit card you use on our checkout page. Our main bank is HSBC worldwide headquarters bank and is located in Shanghai, CN (China).

Which credit cards do you accept?
We currently accept VISA, AmEx and US customers have the option to pay with an eCheck.  

I don't have a VISA card, can I pay any other way?
Alternative to credit or debit cards would be a prepaid international Visa card, those are available from Walgreens, CVS, Riteaid, Walmart, 7/11 and many other retailers. Net Spend Prepaid VISA's are available in the USA and the post offices in Australia offer VISA Load & Go cards.

Can I send a check or money order?
No, please use one of the payment methods offered on our checkout page.

Why don't you take Paypal?
Paypal is good for customers but bad for merchants, we would lose an extra 4% in bank charges due to Paypal. There's just not yet enough demand in our industry for Paypal payments to justify using it as a payment method.

Why did my bank charge me a wire transfer fee?
We charge your Visa card through an international system and sometimes your bank will apply a small surcharge of 1-2$ which is something we have no control over. It doesn't always happen, but sometimes it does so we prefer to mention it upfront.

Can I pay with a debit card?
Yes, we can accept both credit and debit cards, but they need to have the Visa brand, otherwise we cannot charge the card.

I don't have a credit card and if I can't mail you a payment, how can I order from you?
You can use a prepaid , secured, debit international Visa card as payment or if located in the USA, you can pay with an Echeck.

Can I pay with a Gift Card or a prepaid VISA?

Gift Cards are not accepted.  Most Prepaid VISA secured debit cards good for International purchases are accepted.

Where can I get a prepaid VISA?
The prepaid Visa card is similar to a Visa gift card, we recommend this form of payment because it's more secure for customers. Prepaid Visa cards are available from many retailers, including Walgreens, CVS, Riteaid, Walmart, 7-Eleven and others. Those cards are branded Green Dot Visa, Rush Visa, Net Spend  and others. Please make sure the card is valid internationally for payment to go through right away.

I don't feel safe putting my credit card information on a website, is there any other way to place an order?
Yes, you can order over the phone or use a prepaid international Visa card instead of your own credit card information.  Our checkout page is a secure encrypted server that sends your details to your credit card company for approval.

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